News Flash: The Bank Isn't Your Enemy

Can the bank be a friend to someone in a difficult time?

"I'm not sure if a bank can be your friend," says Rob Livingston, President of Capital One Canada. "But a bank can really help someone who has credit issues if the person who has the issues reaches out to the bank and clearly explains their situation."

Livingston explained that a lack of communication with the bank is one of the most common mistakes customers make. It's sad because in a lot of cases, explaining your situation to the bank can help alleviate stress and get the bank working with you on a solution.

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Editors Note: Credit Education Week in Toronto: Rob Livingston of Capital One Canada recently teamed up with Laurie Campbell, Executive Director for Credit Canada and Alison Griffiths, bestselling author and host of 'Maxed Out' at Credit Education Week to discuss financial literacy. To hear their thoughts on this and Credit Education Week, click here.

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