By Dave Carroll Founder, Gripevine.com I'd like to share a gripe posted to Gripevine that serves as a great example of why frontline employees should be empowered and trained to resolve small problems at the outset. Instead Hotwire is standing ...

By Dave Carroll Founder, Gripevine.com This installment of our Gripe of The Week deals with a potentially very serious situation. The family of a newborn baby who had purchased a case of Nestle Good Start Ready To Feed formula from Walmart ...

By Dave Carroll Founder, Gripevine.com This installment of our Gripe of the Week is an excellent example of how to effectively share your complaint in a way likely to get the attention of both consumers and the company in question. By being ...

By Dave Carroll Founder, Gripevine.com United Airlines has been promoting their new mobile communications as of late and deserve to be commended for giving attention to an area that requires it: the ability to give accurate information and ...

By Dave Carroll Founder, Gripevine.com Gripevine.com is a powerful platform in a variety of ways but I think what consumers appreciate most is the opportunity to vent frustrations from bad customer experiences and explain only once, in detail, ...

In our latest Gripe of the Week, Macy's customer and Gripevine user snlover experiences one of the classic frustrations of trying to resolve a customer service issue: getting caught in a seemingly endless cycle of call centre representatives who seem ...

By Dave Carroll Founder, Gripevine.com The holiday shopping season is upon us, and this week's Gripe of the Week addresses an issue that's especially relevant this time of year: online shopping and shipping. Gripevine user Mad Mike ordered ...

By Dave Carroll Founder, Gripevine In this Gripe Of The Week, Canadian Tire, (TSX: CTC.A) a well-known Canadian retail chain, once again earns its reputation for poor in-store service. ...