Filed under: Consumer Complaints
Griping about a business is an emotional experience to begin with. The customer is fresh from a negative encounter, and the traditional roadblocks and obstacles associated with consumer complaint resolution can seem like they're adding insult to injury. When faced with these hurdles you go 'googly-eyed'; you begin foaming at the mouth and pairing together chains of vile expletives as you imagine your next frustrating interaction. While it's tempting to unleash a wave of fury on the next representative unlucky enough to pick up the phone call or give up on finding a resolution, don't do it. In this scenario, no one wins.